Refund and Returns Policy

Effective Date: June 7, 2024

At SoleVortex, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help with easy returns and refunds. Please read our policy carefully to understand your rights and obligations regarding returns and refunds.

Eligibility for Returns

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it.
• Include all original tags, packaging, and accessories.
• Be returned within 30 days of the purchase date.
• Be accompanied by the original receipt or proof of purchase.

Non-returnable items:

• Gift cards
• Sale items (unless defective)
• Intimate apparel (e.g., lingerie, swimwear)
• Customized or personalized products

Initiating a Return

To initiate a return, please follow these steps:

1. Contact Us: Email our Customer Service at info@solevortex.com with your order number and reason for the return.
2. Receive Authorization: You will receive a Return Merchandise Authorization (RMA) number and return instructions.
3. Ship Item: Package the item securely and include the RMA number inside the package. Send it to the address provided in the return instructions. Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Refunds

Once we receive your return, we will:

• Inspect the item(s) to ensure they meet the return eligibility criteria.
• Notify you via email about the approval or rejection of your refund.

Refund Process:

• Approved refunds will be processed within 5-7 business days.
• The refund will be applied to your original method of payment.
• Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

Partial Refunds:

• Items returned more than 30 days after delivery.
• Items that show signs of use, damage, or missing parts not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at info@solevortex.com for exchange instructions.

Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The item received is incorrect or defective.
• You were sent an incorrect product by mistake.

Return Address:
SoleVortex Returns
312 W 2nd St Casper, WY 82601
USA

We recommend: Using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.

Defective or Incorrect Items

If you receive a defective or incorrect item:

• Contact us immediately at info@solevortex.com.
• Provide details and photos of the defect or incorrect item.
• We will arrange for a replacement or refund and cover the return shipping costs.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank; there is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@solevortex.com.

International Returns

For international returns, the process is similar; however, the return shipping costs and import duties (if any) are the customer’s responsibility. Contact our Customer Service for specific instructions.

Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. It is your responsibility to review this policy periodically.

Contact Us:
For any questions regarding returns or refunds, please contact our Customer Service at info@solevortex.com or call +1 (983) 983-3227.

Thank you for shopping with SoleVortex!