Have a question or need assistance? We’re here to help! At SoleVortex, your satisfaction is our top priority.
Whether you have inquiries about your order, need styling advice, or want to learn more about our products, feel free to reach out.
To place an order, browse our collections, select your desired items, and add them to your cart. When you’re ready, proceed to checkout and follow the prompts to complete your purchase.
We offer standard and expedited shipping options. Shipping costs vary based on your location and the shipping method selected. Free shipping is available for orders over $200.
Standard shipping typically takes 5-7 business days, while expedited shipping usually takes 2-3 business days. Delivery times may vary depending on your location.
If you need to change or cancel your order, please contact our customer service team as soon as possible at info@solevortex.com. We will do our best to accommodate your request.
We accept returns within 30 days of purchase. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns and Refunds Policy for more details.
To initiate a return, please contact our customer service team at info@solevortex.com with your order number and the reason for the return. We will provide you with instructions on how to proceed.
Return shipping costs are the responsibility of the customer unless the item received is damaged or incorrect. We recommend using a trackable shipping method.
Returns are typically processed within 5-7 business days after we receive the item. Refunds will be issued to the original payment method.
Each product page includes a sizing guide to help you select the right fit. We recommend checking the measurements and comparing them to your own.
If you are between sizes, we suggest choosing the larger size for a more comfortable fit. You can also contact our customer service team for additional sizing advice.
We strive to display our products as accurately as possible, but colors may vary slightly due to lighting and screen settings. Please refer to the product description for detailed color information.
Yes, if you need additional details about a product, please contact us at info@solevortex.com. We’re happy to help!
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